Write to hello@fennecpress.com. For an order, include the email you bought with and the product name. Your Stripe receipt number speeds things up.
Quick fixes
- Lost your download or license key? Sign in to your account with the email you bought with. Bought as a guest? Use order recovery.
- Refunds: see the refund policy, then email us with your order details.
- Plugin setup: the docs cover installing, licensing and every hook.
- Custom templates or a build for your business: tell us about it on custom work.
Who you're dealing with
Fennec Press is operated by The Schoeller Group LLC, which is the seller of everything purchased on fennecpress.com. Payments are processed by Stripe; we never see or store your card number. See our terms and privacy policy.