These Terms of Service and Sale (the "Terms") are an agreement between you and The Schoeller Group LLC ("Fennec Press," "we," "us," or "our"), which operates fennecpress.com and is the seller of everything purchased on it. They cover your use of the website, your account, and everything you get from us: templates, document packs, bundles, the AI Pre-Fill service, our WordPress plugins, Pro add-on licenses and trials.
Please read section 18 carefully. It requires most disputes to be resolved by individual arbitration rather than in court or as part of a class action, and it explains how to opt out.
By creating an account, starting a trial, making a purchase, or otherwise using the site or our products, you agree to these Terms, our Refund Policy and our Privacy Policy. If you are agreeing for a company or other organisation, you confirm you have authority to bind it, and "you" means that organisation. You must be at least 18, or the age of majority where you live, to buy from us.
1. Your account
Some products need an account (for example, plugin licenses and trials). Give us accurate information, keep your sign-in details secure, and tell us promptly at hello@fennecpress.com if you think someone else has accessed your account. You are responsible for activity under your account. If you sign in with Google, Google's terms also apply to that sign-in.
2. Templates, document packs and bundles
Templates and document packs are digital downloads delivered after payment. A bundle is a group of those products sold together. When you buy one, we grant you a non-exclusive, non-transferable license, for as long as you comply with these Terms, to:
- use it for your own personal or business purposes;
- customise and modify it to suit your needs; and
- share it with members of your own team or organisation.
You may not:
- resell, sublicense, redistribute or publicly share the files, modified or not;
- upload them to a marketplace, template gallery or file-sharing service;
- claim them as your own original work; or
- use them to create a product that competes with ours.
Template and document-pack purchases include free updates to that product for as long as we sell it. Documents you create with a template are yours.
3. AI Pre-Fill
AI Pre-Fill lets you describe your business, or upload a file or link, so we can pre-fill a template you bought. To do this we send what you provide to our AI service provider (see our Privacy Policy). You confirm you have the right to share that information, including any personal information about other people it contains, and you remain responsible for it. AI output can be incomplete or wrong: review every pre-filled field before relying on it. AI Pre-Fill is limited to a set number of builds per purchase.
4. WordPress plugins
4.1 The software license is the GPL
Our WordPress plugins (Fennec Forms, Fennec Members and Fennec Learn) and their Pro add-ons are free software licensed under the GNU General Public License, version 2 or (at your option) any later version ("GPL"), as stated in each plugin. Nothing in these Terms limits the rights the GPL gives you in the software. Third-party components bundled with a plugin keep their own licenses, which are included in the package (for example, fonts under the SIL Open Font License).
4.2 The free plugins
The free plugins are fully functional on their own and cost nothing. We may offer them through the WordPress.org plugin directory, where its guidelines also apply.
4.3 Pro add-ons: what a license buys
A Pro add-on extends a free plugin. What you buy is a yearly Pro license, which gives you, while it is active: access to download the Pro add-on and its updates through your account and the WordPress updater, a license key to activate it on the number of sites in your tier (Personal (1 site) or Professional (5 sites)), and support by email. The license is for the sites you or your organisation run, or run for a client. You may not share or publish your license key, or use our download, update or license services beyond your tier. That restriction is about our services, not about the GPL code.
If a paid license lapses, the Pro features already installed on your sites keep working, but you stop receiving updates, downloads and support until you renew. Running software without security updates carries risk, and that risk is yours.
4.4 Free Pro trials
Where we offer one, a free Pro trial lasts 14 days and covers one site. It needs a signed-in account with a confirmed email address and no payment card. There is one trial per account and per email address for each plugin. A trial never turns into a paid subscription by itself and you will not be charged. When it ends, Pro features switch off on that site, your settings and data stay where they are, and the free plugin keeps working. You can buy a license at any time to turn Pro back on.
5. Prices, payment and taxes
Prices are shown in US dollars on the product page and at checkout. Payments are processed by Stripe. We never see or store your full card details. Sales tax, VAT or GST is calculated at checkout where it applies. If a price is shown in error, we may cancel the order and refund you in full, even after it is confirmed. Promotional codes have the terms shown with them and cannot be exchanged for cash.
6. Automatic renewal of plugin licenses
Pro licenses are subscriptions. Each one renews automatically every year, and we charge the payment method you used at the price shown at checkout, plus any applicable tax, until you cancel. If that price is going to change, we will tell you at least 30 days before the renewal it applies to, and you can cancel before then. Where the law requires it, we will also remind you before each annual renewal.
How to cancel: use the cancel-renewal option on the Licenses page of your account, the Billing section of your account (our Stripe customer portal), or email hello@fennecpress.com. Cancelling stops the next renewal. Your license stays active until the end of the period you have already paid for, and nothing further is charged. Renewal payments are covered by the same 14-day money-back guarantee as first purchases (section 7).
7. Refunds
Every purchase comes with a 14-day money-back guarantee: ask within 14 days of a payment and we refund it in full. The details, including what a refund does to downloads and licenses, are in our Refund Policy, which forms part of these Terms.
8. Payment disputes
Please contact us before disputing a charge with your bank. We can usually refund faster than a dispute resolves. If a payment is reversed or a dispute is decided against us, the related downloads, license and services end, and we may decline future orders from the account.
9. Support and updates
We support active Pro licenses and paid products by email and aim to reply within two business days. Support covers installing, configuring and using our products as documented and fixing defects in them. It does not cover custom code, third-party themes or plugins, hosting, or building your site. We make reasonable efforts to keep our plugins compatible with current versions of WordPress and PHP listed in each plugin's requirements, but we cannot promise compatibility with every theme, plugin or server. We may change, improve or stop selling any product. If we stop supporting a Pro add-on during a paid period, we will refund the unused portion of that period, calculated by day, on request.
10. Your site and your data
Our plugins run on your WordPress site, which you control. Form entries, members, courses, payments and settings created with them are stored on your site and in services you connect (for example your own Stripe account, CAPTCHA provider or webhook endpoints), not with us. You are responsible for that data and for using the plugins lawfully, including privacy notices, consent and data-protection obligations to your own visitors and members. Keep regular backups, especially before installing or updating any plugin. See What the plugins send for what our software sends to us.
11. Acceptable use
You agree not to:
- use our site, products or services to break the law or infringe anyone's rights;
- attack, overload, scrape at scale, or try to gain unauthorised access to our site, accounts, or download, update or license services;
- share license keys or download links, or get around tier limits or download limits in our services; or
- upload malicious files or content you have no right to share.
12. Intellectual property and trademarks
Except for software under the GPL (section 4), the site and its content, including templates, document packs, designs, text and images, are owned by us or our licensors and protected by copyright and other laws. Your rights in them are only those these Terms grant. "Fennec Press," "Fennec Forms," "Fennec Members," "Fennec Learn" and the Fennec logo are our trademarks. The GPL does not grant trademark rights, so if you distribute a modified version of our plugins, give it a different name and don't use our logo.
Copyright complaints (DMCA). If you believe material on fennecpress.com infringes your copyright, send a notice that meets 17 U.S.C. § 512(c)(3) to our designated agent: The Schoeller Group LLC, Attn: Copyright Agent, 390 NE 191st St #13414, Miami, FL 33179, hello@fennecpress.com (U.S. Copyright Office DMCA designated agent registration number DMCA-1081909). We may remove or disable the material, and we end the accounts of repeat infringers in appropriate circumstances. If your material was removed by mistake, you may send a counter-notice under § 512(g).
13. Feedback and reviews
If you send us ideas or feedback, we may use them without obligation to you. Reviews you post about our products must be honest and reflect your own experience.
14. Third-party services
Some products work with services we don't control, such as WordPress, Notion, Google, Stripe, CAPTCHA providers and AI providers. Their terms and privacy policies apply to your use of them, and we are not responsible for their availability or actions.
15. Disclaimers
Except as stated in these Terms and to the fullest extent the law allows, our site, products and services are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and that they will be uninterrupted, error-free or secure. The GPL also includes its own disclaimer of warranty for the software.
Our templates, documents and AI output are tools, not advice. Nothing we provide is legal, financial, tax, employment, accounting or other professional advice. Templates related to HR, hiring, contracts, HOAs or compliance are starting points that you must check against the laws that apply to you, ideally with a qualified professional.
16. Limitation of liability
To the fullest extent the law allows: (a) we are not liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, revenue, business, goodwill or data, including loss or corruption of data on your website, arising out of or related to these Terms or our products, even if we were told they were possible; and (b) our total liability for all claims arising out of or related to these Terms or our products is limited to the greater of the amount you paid us in the 12 months before the event giving rise to the claim and US $100.
These limits apply whatever the legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence, and they do not affect statutory consumer rights that cannot be waived.
17. Indemnity
If you use our products for a business, you will defend and indemnify us, our owners and our staff against third-party claims, and the resulting losses and reasonable costs, that arise from your website, your content or data (including data collected with our plugins), your breach of these Terms, or your violation of law or of someone else's rights.
18. Disputes: informal resolution, arbitration and class-action waiver
Talk to us first. Before starting any formal claim, email hello@fennecpress.com with your name, contact details and a description of the dispute. Both sides will try in good faith to resolve it within 30 days.
Binding individual arbitration. If we can't resolve it, any dispute arising out of or relating to these Terms, our site or our products will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, before one arbitrator, rather than in court. The arbitration may be held by video or on written submissions. The Federal Arbitration Act governs this section.
Exceptions. Either of us may bring an individual claim in small-claims court if it qualifies, and either of us may ask a court for an injunction to stop infringement or misuse of intellectual property or unauthorised access to our systems.
No class actions. Claims may be brought only individually, not as a plaintiff or class member in any class, collective or representative proceeding, and the arbitrator may not consolidate claims of different people. You and we both waive the right to a jury trial. If this class waiver is found unenforceable for a claim, that claim will proceed in court, not in arbitration.
Opting out. You can opt out of this arbitration agreement by emailing hello@fennecpress.com within 30 days of first accepting these Terms, with your name, the email on your account and a clear statement that you opt out. Opting out does not affect the rest of these Terms.
This section does not apply where the law where you live does not allow it, for example to consumers in the European Union or the United Kingdom, who may bring claims in their local courts.
19. Governing law
These Terms are governed by the laws of the State of Florida and applicable US federal law, without regard to conflict-of-law rules. Subject to section 18, the state and federal courts located in Pinellas County, Florida have exclusive jurisdiction. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.
20. Suspension and termination
You may stop using our products and close your account at any time by emailing us. We may suspend or end your access if you materially breach these Terms, if required by law, or to protect our services or other customers. If we end a paid license for reasons other than your breach, we will refund the unused part of the current period. Sections that by their nature should continue (including licenses already granted under the GPL, and sections 12 and 15 to 22) survive.
21. Changes to these Terms
We may update these Terms. We will post the new version here with a new date and, for material changes, give you reasonable notice by email or on the site. Changes apply from their effective date. For a paid license, a change to its price or renewal terms takes effect only from your next renewal after notice. If you don't agree with a change, stop using the product and cancel any renewal.
22. General
- Entire agreement. These Terms, the Refund Policy, the Privacy Policy and any terms shown at checkout for a specific product are the whole agreement between us about their subject. Custom work is governed by a separate written agreement.
- Export and sanctions. You may not use or export our products in violation of US export control or sanctions laws.
- Events beyond our control. We are not responsible for delays or failures caused by events outside our reasonable control.
- Assignment. You may not transfer your rights under these Terms without our consent. We may transfer them as part of a reorganisation, merger or sale of our business.
- Severability and waiver. If part of these Terms is unenforceable, the rest stays in effect. Not enforcing a term is not a waiver of it.
- Notices. We may contact you at the email on your account. You can reach us at hello@fennecpress.com.
- Your statutory rights. Nothing in these Terms limits rights you have under consumer-protection laws that cannot be waived by contract.
23. Contact
Questions about these Terms: hello@fennecpress.com.
Fennec Press is operated by The Schoeller Group LLC, a Florida limited liability company based in Florida, USA.